Terms and Conditions

1. Applicability

These General Terms and Conditions apply to all treatments and services offered by Cleanic Mondzorg, located at [address dental care practice]. By using our services, you agree to these Terms and Conditions.

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2. Treatments and Services

We offer various oral care services, including dental cleaning, extensive gum treatments (gingivitis and periodontitis), information and instruction, cleaning of implants and the treatment of implant inflammations (peri-implantitis). The specific details of the treatments and services are determined in consultation with the patient.

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3. Appointments

To make an appointment, please contact us by phone or via the website. We strive to schedule appointments as soon as possible, but availability depends on our calendar. When making an appointment, we may ask you to provide personal information, such as your name, address and contact details.

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4. Payments

The rates for our treatments and services are determined according to the applicable rate list. Payment must be made immediately after treatment, unless otherwise agreed. We accept various payment methods, such as cash, debit card or payment by invoice. When paying by invoice, a payment term of 14 days applies.

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5. Cancellations

If you want to cancel an appointment, please let us know at least 48 hours in advance. We will charge a cancellation fee for cancellations within 48 hours before the scheduled appointment. We also reserve the right to cancel or move an appointment if this is necessary, for example in case of illness or other unforeseen circumstances.

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6. Complaints and Disputes

If you have a complaint about our services, please let us know as soon as possible. We will take your complaint seriously and do our best to find a suitable solution. If we are unable to resolve your complaint to your satisfaction, you can turn to the relevant professional body or disputes committee.

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7. Confidentiality and Privacy

We treat your personal data with the utmost care and in accordance with the applicable privacy legislation. Your data will only be used to provide our services and will not be provided to third parties without your consent, unless required by law.

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8. Liability

We strive to provide high-quality care, but cannot give absolute guarantees with regard to the results of the treatments. We are not liable for any damage or injury arising from the use of our services, unless there is intent or gross negligence on our part.

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9. Changes and Additions

We reserve the right to change or supplement these Terms and Conditions at any time. The amended terms will be effective as soon as they are posted on our website. We recommend that you regularly consult the General Terms and Conditions.

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By using our services, you declare that you have read, understood and agree to these Terms and Conditions.

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Last updated August 2023.